PRIVACY POLICY

1. General

Reliance Retail Limited, having its registered address at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai - 400002, Maharashtra (“Company”, “We”, “Us” or “Our”) is managing and operating website www.seller.ajio.com website including any mobile application (collectively referred to as the “Website”) through which it inter alia facilitates the Seller onboarding, Seller management and any other related services in relation to Seller services (“Service”) to the users of the Website (“User” or “Users” or “You” or “Your”).

1.1 We respect the privacy and confidentiality of Personal Information (defined hereinafter) of the Users of Our Website with whom We interact from time to time in the course of providing Our Services. We are committed to implementing policies, practices, processes and procedures to in compliance with the provisions of Information Technology Act, 2000 read with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and any amendments in relation thereof, to safeguard the collection, use and disclosure of Personal Information which the Users of the Website provide Us.

1.2 This privacy policy (“Privacy Policy”), together with the Terms of Use governs Your use of this Website and its related Services and describes Our policies, practices, processes and procedures on the collection, use, disclosure, processing, transfer, and storage of Personal Information provided to Us by You. By using, browsing, accessing this Website and/or availing Services offered on the Website, You agree to be bound by the terms of this Privacy Policy and You hereby consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of Your Personal Information in accordance with the terms of the Privacy Policy. We shall not use the User’s Personal Information in any manner except as provided under this Privacy Policy. Capitalised terms used herein if not defined shall have the same meaning as ascribed to them under the Terms or Use.

1.3This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.4This Privacy Policy sets out the type of Personal Information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of usage of such Personal Information and how and to whom We shall disclose or transfer such Personal Information. You may at any time withdraw Your consent for collection and use of Your Personal Information and/or Sensitive Personal Data or Information. However, please note that if You withdraw Your consent for collection and use of Your Personal Information and/or Sensitive Personal Data or Information, We may no longer be able to provide You with the corresponding Service for which You have withdrawn Your consent. It is hereby clarified that Your decision to withdraw Your consent will not affect the legitimate processing of Personal Information based on Your previous consent prior to the withdrawal.

1.5Please take a moment to familiarize Yourself with Our Privacy Policy contained herein. If You do not agree with any provisions of the Terms of Use and/or this Privacy Policy, We advise You to not use or access this Website and/or avail Services offered on the Website.

1.6Nothing contained in the Terms of Use and/or this Privacy Policy shall create an employment, agency, partnership or joint venture relationship between Us and You in relation to Your using, browsing, accessing this Website and/or avail Services offered on the Website.

2. Type of Personal Information Collected

2.1You may be asked to provide Your Personal Information anytime You visit, access, use or browse this Website and/or when You avail Services offered on the Website. We may share Your Personal Information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information available with Us to provide and improve Our products and/or services, contents and advertisings that may be of interest to You.

2.2You agree to provide Your Personal Information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of Your Personal Information partially or fully by contacting us via email at email address mentioned under Section 11 (Grievance Redressal) of this Privacy Policy.

2.3This Website is not directed towards minors. We do not knowingly collect Personal Information from any User who is under 18 (Eighteen) years of age. If We are made aware that We have intentionally and without Our knowledge collected the Personal Information of a person below the age of 18 (Eighteen) years, then We will take steps to delete the Personal Information within a reasonable time frame from being made aware of the same. If a parent or guardian becomes aware that his or her child has provided his/ her Personal Information on the Website without their parents’ and/or guardians’ consent, he or she shall contact Us for the deletion of such Personal Information. In the event, where in contravention to this Privacy Policy and Terms of Use, a person below the age of 18 (Eighteen) uses the services, We shall not be held liable or responsible for any damage or injury suffered by such person.

2.4We may collect a variety of information from You, including Your name, password, mailing address, phone/mobile number, email address and contact preferences, including any other usage and interaction details with Us or Our subsidiaries, Affiliates, selected business partners and trusted third-party service providers. We may collect such information which when combined with other pieces of information available with Us could reasonably allow You to be identified (“Personal Information”). Personal Information shall include but is not limited to your full name, personal contact numbers, residential address, email address, gender or date of birth.

2.5We may also collect, receive, process or store certain sensitive personal data or information consisting of, but not limited to:

2.5.1Password;

2.5.2Financial information such as bank account or credit card or debit card or other payment instrument details;

2.5.3 Physical, physiological and mental health condition;

2.5.4Any detail relating to the above Personal Information categories as provided to Us for providing service; and

2.5.5 Any of the information received under above Personal Information categories by Us for processing, stored or processed under lawful contract or otherwise

3. Collection of Personal Information

3.1 We collect Your Personal Information, in any of the following manners, when You:

3.1.1 Visit Our Website and leave behind Your contact information;

3.1.2 Submit any forms relating to any of Our Services offered on the Website;

3.1.3Provide Us with feedback on Our Services or quality of Our Services offered on the Website

3.1.4Communicate with Us via emails or written correspondences;

3.1.5Availing Services offered in the Website;

3.1.6 Interact with Our customer service officers and/or request that We contact you;

3.1.7 Login to Your registered account on the Website;

3.1.8.Update Your Personal Information on Your registered account on the Website;

3.1.9 Respond to Our promotional and/or marketing communications and/or initiatives and/or ask to be included in an email of other mailing list;

3.1.10 Respond to Our request for additional Personal Information;

3.1.11 Undertake any transaction with Our subsidiaries, Affiliates, selected business partners and trusted third-party service providers;

3.1.12Provided Your consent to Our subsidiaries, Affiliates, selected business partners and trusted third-party service providers to share Your reference by them to Us;

3.1.13Submit Your Personal Information to Us for any other reason.

4. Use of Personal Information Collected

4.1 We may collect, use or process Your Personal Information and Sensitive Personal Data or Information for the following purposes:

4.1.1For creating and giving You access to Your registered account on the Website.

4.1.2To develop, deliver, process and improve Our Services, content, advertising in order to personalize and improve Your experience with respect to the Website and/or Services offered on the Website that may be of Your interest.

4.1.3To inform You about our Services and any related offers, updates, promotional initiatives and arrangements, offered on the Website that may be of Your interest and other technical notices and security alerts.

4.1.4For internal analytical and research purposes such as auditing, data analysis and research to improve Our Services and customer communications to provide You with better customer experience.

4.1.5To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.

4.1.6To resolve any request, dispute, grievance or complaint raised by You in relation to Your use of the Website and/or availing of Services offered on the Website.

4.1.7To detect or monitor any fraudulent or illegal activity on the Website.

4.1.8To verify Your identity and Your registered account on the Website.

4.1.9For the purpose of preventing, detecting and investigating crime, including fraud and money-laundering, and analyzing and managing other commercial risks.

4.1.10For protecting and enforcing Our contractual and legal rights and obligations.

4.1.11For compliance with any Applicable Laws, rules and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities.

4.1.12Any other purpose relating to any of the above.

5. Disclosure and/or Sharing and/or Transfer of Personal Information Collected

5.1We may from time to time be required to disclose and/or share the Personal Information collected from You to Our subsidiaries, Affiliates, selected business partners and trusted third party service providers who assist Us in order to facilitate the provision of Services and its related benefits, offers, promotional initiatives and other arrangements on the Website. For instance, We may share Your Personal Information with Our selected business partners to provide You with Services and its related benefits, offers, promotional initiatives and other arrangements that may be of Your interest or We may share Your Personal Information with Our trusted third party service providers that may use Your Personal Information for making predictions about Your interests and providing You with special benefits, offers, promotions, advertisements and other material in relation to the Services offered on the Website. By using the Website and/or availing Services and its related benefits, offers, promotional initiatives and other arrangements offered on the Website, You consent to any such disclosure and/or sharing of Your Personal Information with Our subsidiaries, Affiliates, selected business partners and trusted third party service providers.

5.2We may also disclose and/share Your Personal Information when such disclosure and/or sharing is requisitioned under any Applicable Laws or judicial decree or when We, in Our sole discretion, deem it necessary in order to protect Our legal rights or the rights of other Users of the Website, to prevent any harm to persons or property, to fight fraud and credit and money laundering related risks.

5.3We may also disclose and/or share and/or transfer Your Personal Information to any third party as a part of merger, consolidation, restructuring, reorganization or a sale of the assets, division or transfer of a part or whole of Us. We shall ensure that third party to which We transfer or sell Our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle Your Personal Information. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of Your Personal Information differs materially from that set forth in this Privacy Policy.

5.4A third party payment gateway provider may be required to collect certain financial information from You including, but not restricted to, Your credit/debit card number or Your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from You by such third-party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from You is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by You through a process of authentication in which We shall have no role to play and hence, We shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between You and such third-party payment service providers.

5.5While We take best efforts to ensure that Your information including Personal Information, Financial Information and Sensitive Personal Information or Data is duly protected by undertaking security measures prescribed under Applicable Laws, You are strongly advised to exercise reasonable discretion while providing Personal Information or Financial Information or Sensitive Personal Data or Information while using the Services given that the Internet is susceptible to security breaches.

5.6Your Personal Information may also be transferred, stored or processed in any country other than the one where You access the Website. For purposes of disclosing and/or sharing Personal Information in accordance with the Privacy Policy, We reserve the right to transfer Your Information outside of Your country. By using this Website, and/or availing Services and its related benefits, offers, promotional initiatives and other arrangements offered on the Website, You consent to such transfer of Your Personal Information outside of Your country and also within Our subsidiaries, Affiliates, selected business partners and trusted third party service providers including their personnel and subcontractors on a ‘need to know’ basis, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the applicable data protection laws of India. Your Personal Information may be disclosed and/or shared and/or transferred in the event it is necessary for the operation of the Website and/or providing Services on the Website on terms as agreed upon between Us and Our subsidiaries, Affiliates, selected business partners and trusted third party service providers.

5.7You agree that We may use aggregate and anonymized data for Our business purpose during including without limitation to develop and improve Our Services, contents and advertisings on the Website that may be of interest to You. We may not share the Personal Information You have provided to Us however, We may share generic aggregated/anonymous information with Our subsidiaries, Affiliates, selected business partner and trusted third-party service provider where such aggregate & anonymous data is not linked to any personal identification information of any Users of the Website, for our business purposes including for any commercial gain derived from the same. For clarity, We will only disclose generic aggregate/ anonymous information externally in a de-identified (anonymous) form that does not identify You.

6. Security

6.1The security of Your Personal Information is important to Us. We have implemented security policies, rules and technical measures, as required under Applicable Laws including firewalls, transport layer security and other physical and electronic security measures to protect the Personal Information that We have under Our control from any form of unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. When You submit Your Personal Information on the Website either by using the Website and/or availing Services and its related benefits, offers, promotional initiatives and other arrangements offered on the Website, Your Personal Information is protected through Our security systems. Please note that We use international and industry-recognized standards such as per Applicable Laws, rules and regulations.

6.2Your Personal Information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information strictly confidential.

6.3Although We make best possible efforts to transmit and store all the Personal Information provided by You in a secure operating environment that is not open to public, You understand and acknowledge that there is no such thing as complete security and We do not guarantee or warranty that there will be no unintended disclosures of any information and potential security breaches. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure and while We strive to protect Your Personal Information, We cannot always guarantee or warrant its complete security. You agree not to hold Us responsible nor liable for any breach of security or for any action of any third parties that receive Your Personal Information or events that are beyond Our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

7. Cookies Policy

7.1We may use “cookies” to collect information about Your online activity on Our Website. A cookie is a small text file created by the Website that is stored in Your computer to provide a way for the Website to recognise You and keep track of Your preferences. The cookie makes it convenient for You such that You do not have to retype the same information again when You revisit the Website or when You fill in electronic forms. Due to the communications standards on the internet, when You visits, access or browse the Website, We automatically receive the uniform resource locator of the site from which You visit, access or browse the Website, details of the website You visit on leaving the Website, the internet protocol (“IP”) address of each User’s computer operating system, type of web browser the User is using, email patterns, and the name of the User’s internet service provider. This information is used solely to analyse overall User trends and to help us improve Our Services and its related benefits, offers, promotional initiatives and other arrangements offered on the Website that may be of Your interest. Please note that the link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without such User’s permission or except when required by Applicable Laws or to provide or facilitate the User with the Services and its related benefits, offers, promotional initiatives and other arrangements offered on the Website which may be of Your interest. Notwithstanding the above, the User acknowledges that We reserve the right to share some of the aggregate findings, including the Personal Information provided by the Users in an unidentifiable, aggregate form, and not the specific data with advertisers, sponsors, investors, strategic business partners, and other third-party service provider in order to help grow Our Website and the Services and its related benefits, offers, promotional initiatives and other arrangements offered on the Webiste. The amount of information sent to Us depends on the settings of the web browser used by the User to access the Website. The User may refer to the browser used, if the User wishes to learn what information is provided to Us.

7.2The Website uses temporary cookies to store certain data, which will be deleted automatically from the hard disk of Your computer at the end of the session. We do not store Personal Information in the cookies. Information collected by Us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by Us and may be used by Us and third-party service providers for technical administration of the Website, User administration, research, development, and other purposes.

7.3You understand that You may set or amend Your web browsers to delete or disable cookies. If You choose to disable cookies on Your computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Website and/or Services offered on the Website.

7.4We may allow other companies or entities to serve advertisements to You. These companies or entities include third party advertisement servers, advertisement agencies, advertisement technology vendors and research firms. We may target some advertisements to You that fit a certain general profile. We do not use Personal Information to target advertisements to You. In the course of serving advertisements or optimizing the services to Our Users, We may allow authorised third parties to place or recognize a unique cookie on the User’s browser.

7.5You agree and understand that We do not exercise control over third party websites displayed as search results or links on the Website. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit Personal Information from the Users on which We have no control and shall not be held responsible nor liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such third-party websites, nor do We guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such third-party websites. The inclusion or exclusion of third-party websites does not imply any endorsement by Us of such third-party websites, websites’ provider, or the information or contents on such third-party websites.

7.6We may keep records of telephone calls received from and made to Users for the purpose of administration of services, research and development, training, business intelligence, business development, or for User administration. We may share such telephone records with third parties when required by Applicable Laws or when required to provide or facilitate the User with the Services that may be of interest to such User.

7.7You consent to Our reproduction/publishing of all testimonials and reviews given by You on the Website in relation to Our Services and/or its related benefits, offers, promotional initiatives and other arrangements offered on the Website. You agree that We may edit the testimonials and reviews provided by You and reproduce/publish such edited or paraphrased versions of the testimonials and reviews on the Website. If the User has any concerns with the reproduction/publication of any testimonial or review provided by such User and/or Member, then the User and/or Member may contact Us via email at email address mentioned under Section 11 (Grievance Redressal) of this Privacy Policy.

7.8You may choose not to accept cookies by turning off this feature in Your web browser. Note that by doing so, You may not be able to use some of the features and functions in Our Website and/or avail certain Services and its related benefits, offers, promotional initiatives and other arrangements offered on the Website.

8. Opt-Out Policy

8.1The third-party service providers with whom We may share Personal Information provided by You are not permitted to market their own services or send promotional e-mails or engage in promotional communication with You. We provide You with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from Us or Our trusted third-party service providers.

8.2If you wish to remove Your contact information from all Our mailing lists and newsletters, You can click on the “unsubscribe” link or follow the instructions in each e-mail message. Alternatively, You can contact Us via email at email address mentioned under Section 11 (Grievance Redressal) of this Privacy Policy. Many mobile devices allow You to opt out of targeted advertising for mobile apps using the settings within the mobile app on Your mobile device.

9. Retention of Personal Information

9.1

10. Amendment and Modification

10.1

11. Grievance Redressal

11.1 In case, You have any questions, grievance or complaints about this Privacy Policy, or the Website, You may contact Our grievance officer on the below mentioned details:

Name: Anirban Chatterjee

Designation: Grievance Officer

Email Address:grievance.officer@ajio.com

Any query or complaint should include, at least, the following details:

Your full name and contact information
Brief description of Your query or complaint

11.2We treat such queries and feedback seriously and will deal with them confidentially and within reasonable time.

11.3If You find that the Personal Information We hold about You is inaccurate, incomplete or not up-to-date, You may ask us to correct such Personal Information. Where we are satisfied on reasonable grounds that a correction should be made, We will correct such Personal Information as soon as possible, or within reasonable timelines from the date We receive Your request.

12. Governing Law

12.1

13. Severability

13.1

14. Force Majeure

14.1

15. Waiver

15.1

16. Definition

16.1“Affiliate” means and includes any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. Control for purposes of this definition, means direct or indirect ownership or control of more than 49% of the voting interests of the subject entity.

16.2“Applicable Laws” means and includes all applicable statutes, enactments, acts of legislature, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, circulars, press notes, directives and orders of any court, government, statutory authority, board (in each such case whether preliminary or final), and, if applicable, international treaties and regulations and all amendments thereto from time to time.